Since 2015, Papernest has transformed the way people manage their contracts, making subscriptions, management, and switching simple through a single smart, intuitive platform.

We have supported more than 2 million customers across France, Spain, and Italy. Along the way, we have continued to invest in new verticals, establishing Papernest as a high-performing, innovative, and competitive scale-up in a fast-growing market.

With over 900 employees, we are strengthening our position as a European market leader.

In this role you will: As a B2B Customer Care intern at Papernest, you will be fully integrated into the team responsible for B2B customer relations and support. You will discover how a dynamic scale-up operates and learn the fundamentals of customer service in an innovative environment. The internship will begin in January 2027 and will last six months.

Your future missions:

• Handle partner requests (real estate agencies, banks) on the French market via multiple channels (phone, email, chatbot).
• Ensure complete resolution of service-related issues, guaranteeing a high-quality customer experience.
• Prioritize and efficiently process incoming tickets, considering urgency and the complexity of requests.

Collaboration & follow-up:

• Collaborate daily with the support teams (RevOps, SalesOps), the B2C Customer Care, and the B2B commercial teams (Strategic Partnerships – Real Estate, Banking).
• Support Account Managers in monitoring and ensuring partner satisfaction.
• Update client records and tickets in CRM tools (HubSpot, Salesforce).

Continuous improvement:

• Identify and report recurring issues to contribute to product and internal process improvements.
• Actively participate in team meetings and goal-tracking sessions.

Your profile:

• You hold a business-related degree or equivalent.
• You have a genuine sense of service and an affinity for customer relations.
• You are rigorous, organized, and attentive to partner needs.
• You are empathetic and able to handle sometimes complex situations with calm and professionalism.
• You are motivated by problem-solving and qualitative follow-up.
• You are fluent in French, both spoken and written, and have a good level of written English.
• Teamwork and collaboration are essential to you.

What we offer you: Evolve in an international and inclusive environment: Everyone has a place at Papernest, and with over 46 nationalities, it’s common to start a sentence in French and finish it in English or Spanish.

• Compensation & Partnerships: your talent deserves to be rewarded! Enjoy a monthly compensation of €800 for your internship. We value every contribution and are committed to offering attractive pay for your efforts and dedication. With your Papernest badge, you will also have access to various partner services (restaurants, wellness centers, mobility, etc.).
• Meals: a healthy and balanced breakfast is provided every Friday!
• Career Development: "coffee-and-photocopy" interns don’t exist here! As a full member of the team, you are here to learn, but also to share your ideas and implement projects. You will be supported throughout your journey to maximize your skills and prepare for your future.
• Remote Work: enjoy 1 day of remote work per week to optimize your focus and efficiency.

Hiring Process:

• First call with Philomène, member of the Talent Acquisition team (30 min)
• Interview with a team member, including a role-play to test your communication skills (30 min)
• Final interview with Océane (Team Lead) and Théo (Pod Manager) to assess your motivation, adaptability, and fit with our culture (30 min)

Interested in this challenge?

Don’t hesitate any longer—we look forward to meeting you! Regardless of age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.