TOPIC 5 - Local AI Knowledge Assistant for entervo Support and Training

Create a local AI assistant trained on internal documentation (ServiceNow KB, Confluence, internal guides) to support incident resolution and team training while ensuring data privacy.

Scope:

• Aggregate and store relevant docs in a centralized repository
• Train and serve a local NLP model (no external data sharing)
• Provide instant answers, troubleshooting, and best-practice suggestions
• Build e-learning modules with quizzes and AI-driven assessments
• Onboarding helper to recommend docs and training paths by role
• Semantic search and summarization across KB articles

Expected outcomes: Faster resolutions, improved onboarding, centralized searchable KB, consistent support quality.

Technologies: TensorFlow, PyTorch, Hugging Face, GPT4All, LangChain, PostgreSQL/MySQL, Frontend (React), Backend (Python Flask/Django). Main domain: AI / NLP Profile: Data / AI