TOPIC 4 - Business Intelligence Dashboard for ServiceNow Incident Management
Scheidt & Bachmann
StageSur site4 à 6 moisDate limite : 22 déc. 2025
Technology Consulting / Business IntelligenceData Visualization (Plotly, Power BI)Reporting / Tableaux de bordServiceNowData analytics et business intelligenceBackend Development (Python, Node.js)User Interface (JavaFX)sla analyticsSales Forecasting
Description
Build a BI solution to analyze and visualize ServiceNow incident data and KPIs to aid decision-making, performance monitoring, and workload optimization.
Scope:
- Ingest ServiceNow data via REST APIs (priority, age, escalations, SLA)
- Create interactive dashboards with drill-downs: open incidents, resolution times, workload per member
- Performance analytics: SLA breaches, aging, averages, comparisons across team members
- Predictive insights: forecast volumes and SLA risks using historical data
- Management reporting for meetings and reviews; exportable reports
Technologies: Microsoft Power BI or Tableau, ServiceNow REST APIs, Backend (Python/Java), DB (Oracle/MySQL). Main domain: Software Engineering – BI & IT Service Management Analytics Profile: Software Engineering / Data Analytics / BI