Customer Experience Intern

Sales:

• Qualify leads / potential members through calls, providing information about Cohabs spaces, and answering any inquiries.
• Maintain accurate records of members’ interactions, sales activities, and feedback in our CRM.
• Assist in preparing reports on sales metrics, occupancy rates, and members’ satisfaction.
• Monitor social media channels to recruit potential new members.

Customer Experience:

• Help onboard new members, ensuring they have all the information needed for a smooth move-in process.
• Serve as a point of contact for members, addressing any questions or concerns they may have during their stay.
• Organize community events and activities that promote members’ engagement and satisfaction.
• Gather feedback from members to continuously improve their experience at Cohabs.
• Coordinate with the maintenance and operations teams to ensure that any issues within our properties are promptly addressed.
• Support the CX team with general office duties as needed.